Testimonials

Mrs Brew, Potterhanworth. LN4

I was absolutely delighted with Geoff and the service and standard of clean on my double oven. Replaced my cooker – hood filter – cleaned my hob – everything is gleaming. I am more than happy to recommend Geoff.

Mrs Brew, Potterhanworth. LN4

Mrs Fraser, Lincoln. LN4

A perfect oven! Thank you.

Mrs Fraser, Lincoln. LN4

Mr Herrett, Washingborough. LN4

An efficient job with efficient and personable service.

Mr Herrett, Washingborough. LN4

Brenda Snaps, Lincoln. LN4

Excellent job. Come again soon.

Brenda Snaps, Lincoln. LN4

Ms Lindsay, Nettleham. LN2

Good job – I hate cleaning ovens!! Job well done – really pleased!

Ms Lindsay, Nettleham. LN2

Mrs Peet, Lincoln. LN6

Excellent service – oven looks amazing! Thank you for such a friendly professional service. Would highly recommend. Many thanks.

Mrs Peet, Lincoln. LN6

Miss Price, Waddington. LN5

Excellent service. Would definitely recommend to friends.

Miss Price, Waddington. LN5

Mrs Read, Lincoln. LN6

A friendly, warm, professional service. Highly recommended.

Mrs Read, Lincoln. LN6

Mrs Morgan, Lincoln. LN6

Excellent service. Ovens look like new. Geoff friendly. Recommend this service.

Mrs Morgan, Lincoln. LN6

Mrs Osbourne, Lincoln. LN8

Geoff has cleaned 3 terribly filthy ovens – absolutely beautifully. He has done a brilliant job. Thrilled.

Mrs Osbourne, Lincoln. LN8

Mrs Hewitt, Lincoln. LN2

Fantastic! Oven sparkles like new and a great friendly service.

Mrs Hewitt, Lincoln. LN2

Mrs Pritchard, Spalding. PE12

Extremely efficient, a superb job. The cooker looks like new. Also a nice person. Would not hesitate to  recommend him.

Mrs Pritchard, Spalding. PE12

Mrs Wendy Mapletoft, Lincoln. LN6

Very good service,very friendly. Thank you.

Mrs Wendy Mapletoft, Lincoln. LN6

Sue Taylor, Lincoln. LN2

Well done Geoff and many thanks for my ‘new’ oven. The service was 5 star and I’m happy to recommend to anyone.

Sue Taylor, Lincoln. LN2

Mrs Thornton, Lincoln. LN2

Very satisfied with the cleaning of oven – many thanks Geoff. The cooker looks absolutely fine – it looks new!

Mrs Thornton, Lincoln. LN2

Mrs King, Lincoln. LN2

Thank you for an excellent service! Thoroughly clean and professionally done.

Mrs King, Lincoln. LN2

Heather Harker, Nocton. LN4

Lovely to see the oven clean again. Thank you.

Heather Harker, Nocton. LN4

Mr Dobbs, Waddington. LN5

Fantastic service. Oven cleaned perfectly and as new.

Mr Dobbs, Waddington. LN5

Mr Taylor, Lincoln. LN1

Fantastic service. Polite on time. Would recommend to anyone.

Mr Taylor, Lincoln. LN1

Mrs Hallad, Lincoln. LN1

Fantastic – would definitely recommend – very, very clean.

Mrs Hallad, Lincoln. LN1

Miss Crawford, Lincoln. LN3

Fabulous service. I love cooking when it’s nice and clean. Lovely, genuine guy. Thank you.

Miss Crawford, Lincoln. LN3

Caroline Colley, Laughtenton, LN1

Really pleased and just like new. Thank you.

Caroline Colley, Laughtenton, LN1

Mrs Francis, Lincoln. LN2

Will certainly have this service again.

Mrs Francis, Lincoln. LN2

Mr & Mrs Hughes, Skellingthorpe. LN6

Excellent job. Very pleased with service.

Mr & Mrs Hughes, Skellingthorpe. LN6

Mrs Fulcher, Lincoln. LN6

Great job on a very soiled oven – now back to pristine condition.

Mrs Fulcher, Lincoln. LN6

Mrs Tointon, Lincoln. LN2

Excellent job. Like having a new cooker.

Mrs Tointon, Lincoln. LN2

Mr Nigel Smelt, Lincoln. LN1

Excellent service – my cooker looks like new again without any effort from me!! Tell your friends – it’s magic!

Mr Nigel Smelt, Lincoln. LN1

Mrs Dunning, Lincoln. LN4

Very prompt. Oven looks like new. Thank you.

Mrs Dunning, Lincoln. LN4

Mr Rickaby, Lincoln. LN4

Very efficient. Job very well done. Like a new oven! Thanks.

Mr Rickaby, Lincoln. LN4

Mrs McKay, Sleaford. NG34

Extremely satisfied. A big thank you.

Mrs McKay, Sleaford. NG34

Mrs Simpson, Lincoln. LN5

Amazing – what a transformation from black to white again. Thank you.

Mrs Simpson, Lincoln. LN5

Liz Team, Lincoln. LN1

A great job. Took no time at all to do. Very pleased with the result.

Liz Team, Lincoln. LN1

Mr Drew, Lincoln. LN6

Good job. Cooker looks like new. Good service.

Mr Drew, Lincoln. LN6

Mrs Roe, Lincoln. LN1

I was really delighted with the friendly and clean and tidy service. My oven is now really sparkling and clean. Thank you for your prompt and friendly service. I would certainly recommend you and will certainly have you back again next time.

Mrs Roe, Lincoln. LN1

Tracey Lane, Lincoln.

Brilliant.

Tracey Lane, Lincoln.

Mr Holt, Lincoln.

Clean and a good job.

Mr Holt, Lincoln.

Mrs Bicker, Lincoln. LN6

Lovely thank you, really impressed with OVENU.

Mrs Bicker, Lincoln. LN6

Mr Abbott, Welton. LN2

Very good. Thank you.

Mr Abbott, Welton. LN2

Mrs Powell, Lincoln.

An oven like new! Just as promised.

Mrs Powell, Lincoln.

Vanessa Jones, Grantham. NG31

Geoff arrived at the time we agreed and got stright on with cleaning my oven, hob and the extractor hood. Clean and tidy work which was completed in about 2 and a half hours as predicted. An excellent service which delivered what was promised. I would recommend Geoff to anyone wanting their ovens cleaned properly.

Vanessa Jones, Grantham. NG31

Max Dickinson, Newark. NG24

Great job done by Geoff on what were pretty dirty cooker and burners. I would recommend Geoff to anyone wanting a professional clean of their kitchen equipment.

Max Dickinson, Newark. NG24

Lesley Plummer, Grantham. NG31

Geoff cleaned my gas cooker and hob quickly and effectively. Made sure all areas were covered so as not to make any mess, cleaned up well after the job was completed. Very satisified.

Lesley Plummer, Grantham. NG31

Julie Flynn, Newark. NG24

 I was extemely impressed with ther service provided by Geoff at Ovenu Lincoln. My oven, hob and microwave are sparkling clean and look brand new.I will definitely have my appliances cleaned by Ovenu again.

Julie Flynn, Newark. NG24

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.